Shipments and returns

SHIPPING- WE OFFER COMPLIMENTARY GROUND SHIPPING VIA UPS ON ALL US ORDERS. IT WILL BE DELIVERED WITHIN 5-7 BUSINESS DAYS.

EXPRESS/SECOND DAY DELIVERY - $20
YOUR ORDER MUST REACH US BY 1PM (PST). IT WILL NORMALLY BE DELIVERED WITHIN TWO BUSINESS DAYS.

OVERNIGHT DELIVERY - $35
YOUR ORDER MUST REACH US BY 1PM (PST). IT WILL NORMALLY BE DELIVERED THE FOLLOWING WORKING DAY.

ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH YOUR SHIPPING DETAILS AND A UPS TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.

YOU OR AN AUTHORIZED PERSON MUST SIGN FOR YOUR ORDER UPON ARRIVAL THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU. IF YOU ARE UNAVAILABLE WHEN YOUR PACKAGE ARRIVES, UPS WILL LEAVE A RE-DELIVERY SLIP.

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES OR A HOTEL OR MOTEL ADDRESS. WE CANNOT SHIP TO PUERTO RICO, GUAM AND ALL OTHER US POSSESSIONS AND TERRITORIES SITUATED OUTSIDE NORTH AMERICA.

RETURNS - WE OFFER COMPLIMENTARY RETURNS. YOU MAY RETURN ANY PRODUCT ORDERED ON THE BENTZ LUXURY WEBSITE FOR REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THE ORIGINAL CONDITION, UNUSED AND IN SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED AND IN ORIGINAL PACKAGING. THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

TO RETURN A PRODUCT EMAIL CUSTOMER SERVICE AT:INFO@BENTZLUXURY.COM OR CALL CUSTOMER SERVICE AT 1-877-543-3096.

TRACK YOUR SHIPMENT: CLICK HERE